Haven’t received product yet. Stuck in warehouse
We’re very sorry to hear that your order has not yet been delivered. Your package is being handled by UPS, our third-party logistics partner, and sometimes delays can occur for reasons outside of our direct control. We’ve checked your order and can confirm that it is currently on its way. You can either follow up with UPS directly using your tracking number for the most up-to-date information, or reach out to our customer support team to receive updates.
We also wanted to mention that product reviews are intended to reflect the quality of the item itself. A low product rating due to a shipping delay can negatively impact us, even though the delay is with UPS. Once your order arrives, we’d be grateful if you could update your review to reflect your experience with the product itself.
Thank you for your patience and understanding.
Best regards,
Team strap-on-me®
Fits well and is comfortable for extended ware
Thank you for taking your time to share your experience with us.
Today is September 29th and we still have Not received the product. Whats going on?
We’re very sorry to hear that your order has not yet arrived. After checking your tracking details, we can confirm that your package left our warehouse on September 22nd and has already reached the United States. At the moment, it’s being held at customs, which is unfortunately a step outside of our direct control.
Your order is being handled by UPS, our logistics partner, and these kinds of delays can occasionally happen during international shipping. You can follow the progress using your tracking number directly with UPS, or if you’d prefer, our customer support team will be happy to provide you with updates.
We also want to kindly mention that product reviews are meant to reflect the quality of the item itself. A low rating related to shipping delays (which are caused by customs or carriers) can impact us unfairly. Once your package arrives, we’d be very grateful if you could update your review to share your experience with the product itself.
Thank you so much for your patience and understanding.
i still am waiting for my order to be released from ups,and out for delivery. is there a way to fix this
We’re very sorry to hear that your order has not yet been delivered. Your package is being handled by UPS, our third-party logistics partner, and sometimes delays can occur for reasons outside of our direct control. We’ve checked your order and can confirm that it is currently on its way. You can either follow up with UPS directly using your tracking number for the most up-to-date information, or reach out to our customer support team to receive updates.
We also wanted to mention that product reviews are intended to reflect the quality of the item itself. A low product rating due to a shipping delay can negatively impact us, even though the delay is with UPS. Once your order arrives, we’d be grateful if you could update your review to reflect your experience with the product itself.
Thank you for your patience and understanding.
Best regards,
Team strap-on-me®
I love it. Feels amazing.
Thank you for taking the time out to share your feedback. Means a lot to us.
Remote stopped working almost immediately, like it disconnected and won't reconnect so we cant control the toy at all with it. We just use the button on the toy itself now but you cant turn off individual motors so you cant suck it while having the tip motor off while the others are on, which is a huge bummer.
Thank you for your message. We kindly ask you to contact our customer service directly at <contact@strap-on-me.com>
Our support team will be able to review the problem and see with you if a replacement of the product or the remote control is possible.
Perfect sizing for my partner and felt great for me as well. Love the double density and color.
Thank you so much for sharing your experience! We’re thrilled to hear the sizing feels just right for both of you and that the dual density brought that extra level of comfort and pleasure. We’re so happy it’s been a great fit for your moments together.
I purchased the L (middle size) vibrating strap-on about 2.5 years ago, but it ended up being unopened for the first 1.5 years (I was not using it because I was dealing with medical problems). When I started actually using it, I really liked it at first, but the remote stopped working within 6 months and recently (after about a year of use) the vibrator itself stopped holding a charge altogether (usually vibrates for about 30 seconds and then fails). I don’t think I could justify repurchasing it if it will only last a year.
We’re sorry to hear that your experience with strap-on-me® was not fully satisfying. Please note that even without use, batteries and motors can deteriorate over time.
Our products are covered by a 2-year warranty from the date of purchase, which has unfortunately expired in your case. However, we can send you a new remote control to check if the product recovers its full performance.
Please contact our customer service at contact@strap-on-me.com.
Regards,
strap-on-me® Team
At first I was hesitant due to cost, but after getting it I was glad that I did. The one thing I like is how it felt real soft but really good quality.
Thank you so much for sharing your experience with our Sliding Skin Realistic Dildo! We’re glad to hear that it exceeded your expectations and that the quality and lifelike feel made it worth the investment. Your feedback means a lot to us.
This feels great. I tried it with myself, and it hits all the right spots. The feeling was amazing. Can't wait for my wife to strap it on so i can concentrate on the pleasure and not on doing the work myself. Should be able to get an orgasm with no problem. Slides right in, much better feeling than a realistic style dildo. May need to get a size medium to fill it up better and get a stronger hit on the prostate. Will have to see how the wife likes it for the G spot.
We’re so glad to hear the P&G Spot Dildo delivered exactly what you were hoping for! It’s wonderful that you’ve already enjoyed it solo and are looking forward to exploring with your wife as well.
If you do decide to try the medium, we’d love to hear how it compares for you and how your wife enjoys it for G-spot play too. Thank you for sharing such detailed feedback, it means a lot to us and helps others find the perfect match for their needs.
Best regards,
Team strap-on-me®
The girlfriend and I had lots of fun
Excellent! Thanks for sharing your feedback :)
I’ve tried several strap ons over the years. I’ve hated most. This one has changed the game. It’s so comfortable I don’t even notice it’s on. It’s so easy to use and makes everything feel so natural. And it’s sexy instead of cumbersome and ugly like most.
Thank you for taking your time to share your wonderful experience. It means a lot to us :)
Got a survey asking how I like my order. Problem is I ordered it 8-days ago and still haven’t received it.
We totally understand your frustration, and we are really sorry you received the survey before your order even arrived, that definitely shouldn’t have happened. We're working on improving the timing of these emails so they make more sense for you.
According to UPS, your package is on its way and is expected to be delivered by Monday, July 28 by 19:00.
Thanks again for your patience, and let us know if anything else comes up in the meantime.
My girlfriend said the whole is too sharp to abrupt. It's not fun for her at all. Has too much of an edge on it should be tapered in or something.
Hello Steven,
Thank you for taking the time to share your feedback. We’re sorry to hear that the experience wasn’t satisfying for your partner.
Comfort and pleasure are at the heart of our design process, and we take feedback like yours very seriously. Every body and sensitivity is unique, and we are constantly working to create designs that are both effective and respectful of sensations.
We’d love to hear more about what didn’t work for you, so we can continue improving our products. Feel free to reach out to us directly at contact@strap-on-me.com if you’d like to share more details.
Thank you again for your feedback.
Best regards,
Team strap-on-me
The fit is fantastic, and hits *just right.* It's sexy as h$ll and holds the dildo in place for, um, hours ;).
We'll be back for more!
Thanks so much for the amazing feedback! We're thrilled to hear the fit is just right. Sounds like the Lingerie Diva Harness is everything you hoped for and more!
Can’t say enough good things about this product. We ordered the XL and it was exactly what we were looking for. Fun times ahead.
Thank you so much for your fantastic feedback!
We’re thrilled to hear that the Sliding Skin Realistic Dildo in XL delivered exactly what you were hoping for.
Here’s to many more fun and unforgettable moments ahead
Thanks again for your trust and support.
Got this toy for myself and my boyfriend, as far as I’m concerned it is the most orgasmic toy I’ve ever owned. The clitoral stimulation on this thing is mind blowing on its lowest speed. It’s almost too much. But after four or five hours play on a play date night, you start needing the power. The motor and the tip is properly placed and was my boyfriend’s first time experiencing such a pleasure. It blew his mind, left him trembling with me doing the same right beside him. The only complaint he had was it’s too hard, I would love to see this model with nothing changed, except the shaft and head have a soft flexible dildo material. Make that and it’ll be the only toy we ever need. Maybe lose the head shape so it’s smooth for entry. I would recommend this product to any couple looking to enhance their play dates. Is the most amazing toy for both wear and receiver and this says a lot because we have a toy chest with almost 1100 toys over 10 years. The first one didn’t last so long before it shorted out, but they honored the warranty and replaced it swiftly. Upon doing so my boyfriend being the DIY tech guy that is took it apart to investigate a note to strap on me the reason they short out is because the bending back-and-forth of the toy at its joint the metal wire that is on the inside i’ve been too far breaks because that metal cuts into the wire that runs alongside it, causing it to short out. He simply nip the wires and sealed them up. We got full functionality of 2/3 of the toy. But because we broke the seal it didn’t last long and we get a little carried away when it comes to lubes oils and water. this company released behind their product and we appreciate that. Hope we get the opportunity to test out some more toys, we were only able to do this one because of a coupon we received and got an amazing deal otherwise stick to the cheap stuff. Which saddens us sometimes. If we’re able to, will come back with the video review of this later.
Thank you from the bottom of our hearts for your amazing and incredibly detailed review!
We're truly touched by the time you took to share such an intimate and thoughtful experience with our toy. It means the world to us.
Your feedback is not only deeply validating, it’s also incredibly helpful. We sincerely appreciate your suggestion about the flexibility and material of the shaft; it's this kind of insight that helps us continue improving and innovating for our community.
We’re also very glad to hear that our warranty support was up to your expectations, and we’re thoroughly impressed by your boyfriend’s DIY investigation! That level of engagement speaks volumes.
We’d absolutely love to stay in touch and would be honored if you share a video review in the future. And should there be anything else we can do to make your pleasure journey even more fulfilling, just say the word.
Thank you again for trusting us, playing with us, and helping us grow.
My wife and I have tried many options over the last 10 years and this is by far the best strapless strap-on we have ever used. It’s the first one to stay in place without a harness or briefs. It’s bendable so you are not limited position-wise, you can adjust it to give maximal pleasure with each position. The movement transmits more to the wearer/giver than any we have ever tried. 10/10 highly recommend.
Thank you so much for this incredible feedback! We're thrilled to hear that our strapless strap-on delivered on comfort, stability, and pleasure for both of you. Knowing it stands out after 10 years of trying options means the world to us. Enjoy every moment, and thank you for the 10/10 recommendation!
Best regards,
Team strap-on-me®
Everything was as expected. Great products.
Thank you for sharing your experience with us, and for your kind words :)
XL is a good transition toy in preparation for going over 2”. Suction cup works great!
Excellent. Thank you for sharing your valuable feedback. We truly appreciate it :)
My wife looks absolutely PHENOMENAL in this and she says it’s super comfortable and we love getting to play!!! 💯% recommend!! Stay true to size, you want it to fit snugly 🥰🥰🥰
Thank you sharing your experience with us, and for your kind recommendation :)
Hurts
Thank you for your feedback. We’re sorry to hear that your experience with the Dildo Plug Balls was uncomfortable.
This model comes in several sizes, and it’s possible that the one you selected was too large for your needs. Its progressive ball shape is designed for intense stimulation, which may not suit everyone especially if you’re just beginning or prefer gentler sensations.
We recommend trying a smaller size if you haven’t already, and using plenty of water-based lubricant. Taking your time and listening to your body is key to a pleasurable experience.
If you need help choosing a more suitable size or would like advice on other models, our customer service team is always here to help.
Thank you again for your review, it helps us better support our community.
Best regards,
Strap-on-me team
