We’re very sorry to hear that your order has not yet arrived. After checking your tracking details, we can confirm that your package left our warehouse on September 22nd and has already reached the United States. At the moment, it’s being held at customs, which is unfortunately a step outside of our direct control.

Your order is being handled by UPS, our logistics partner, and these kinds of delays can occasionally happen during international shipping. You can follow the progress using your tracking number directly with UPS, or if you’d prefer, our customer support team will be happy to provide you with updates.

We also want to kindly mention that product reviews are meant to reflect the quality of the item itself. A low rating related to shipping delays (which are caused by customs or carriers) can impact us unfairly. Once your package arrives, we’d be very grateful if you could update your review to share your experience with the product itself.

Thank you so much for your patience and understanding.

Thank you so much for this incredible feedback! We're thrilled to hear that our strapless strap-on delivered on comfort, stability, and pleasure for both of you. Knowing it stands out after 10 years of trying options means the world to us. Enjoy every moment, and thank you for the 10/10 recommendation!

Best regards,
Team strap-on-me®