Shipping and returns

Fast and reliable delivery:

  • Delivery between 3 and 6 days after dispatch of the order (From our Warehouse in France)
  • Free delivery for orders over $99 VAT with Fedex - All taxes included
  • The shipping cost if you don't reach the 99$ VAT is $9,90 (taxes included)

Of course: discreet package...

Orders are shipped in plain boxes that do not mention Strap-on-me.

The sender that appears on the package is Lovely Planet and the tape used is neutral.

For your payment transactions (Credit Card or Paypal), the name that appears is Lovely Planet.

At no time will we use or transmit your personal data.

 

Refund terms: it's very simple!

The customer shall be responsible for return costs if the reason for the return is based on their right of withdrawal. Returns must be made within 14 days of receiving the order.

 

RETURN CONDITIONS FOR HARNESSES

Products must be unworn and in their packaging in good condition.

They must have their original labels. Products returned damaged, soiled or without labels will not be refunded.

 

RETURN CONDITIONS FOR ALL OTHER PRODUCTS

We draw your attention to the fact that the returned product must be in its original UNOPENED packaging (security sticker NOT removed)

For obvious reasons of hygiene, our quality department reserves the right to refuse any product suspected of not meeting the strict criteria mentioned.

 

Accompanied by the completed return authorization (downloadable here), at the following address  

LOVELY PLANET (Strap On Me return service)

560 avenue du Garlaban

13420 Gémenos, FRANCE

We will process your return as soon as possible upon receipt and will issue a refund directly to the payment method used for the purchase.

If a return is being requested for a defective item, please contact our customer service department within 14 days of receiving the order.

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