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FAQ

Do you have any questions? Our frequently asked questions can give you the answer!

Do you have any other questions you think would be useful? Help us to improve our service, send us your comments and suggestions or complete our FAQ by writing to our contact page.

Products

We have prepared a guide to help you choose a sex toy tailored to your needs, which you can find here.

We are available for any questions:
+ 33 4 86 26 06 40
, Monday to Friday, 9am-1pm and 2pm-6pm. You can also send us a message via our contact page.

If your sextoy is remote controlled like one of our vibrating Strap-Ons, you must remove the plastic cover from the remote control before first use. This is to protect the motors of your vibrating Strap-On during travel.

Order and delivery

You will receive an email indicating the departure of your package from our warehouses.

A tracking number will be communicated to you and you will be able to follow the evolution of the delivery of your package.

The average delivery time for the US is between 3 to 5 days.

The best is to notify us as soon as possible by phone or email.

If your order has already been processed and shipped, simply follow the return procedure.

No, again to preserve your privacy and confidentiality, there is no distinctive sign to identify the sender of your package. You can therefore have it received by a neighbour without fear.

Payment

No, we respect your privacy and you order in complete confidentiality: your account statement will be marked LOVELY PLANET.

Your security is our priority. Your data is encrypted and therefore runs no risk of piracy: the SSL certificate is a guarantee of this, as well as the https mention of the page (the "s" appearing after http meaning "secure"). In addition, a padlock appears on your page, at the top or bottom of your last page, depending on the browser you are using, which indicates that you are browsing a secure site.

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