FAQ
Do you have any questions? Our frequently asked questions can give you the answer!
Do you have any other questions you think would be useful? Help us to improve our service, send us your comments and suggestions or complete our FAQ by writing to our contact page.
How do I choose my sextoy?
We have prepared a guide to help you choose a sex toy tailored to your needs, which you can find here.
I Have a question about a product. How can I reach you?
We are available for any questions:
+ 33 4 86 26 06 40
, Monday to Friday, 9am-1pm and 2pm-6pm. You can also send us a message via our contact page.
How do I start my sextoy for the first time?
If your sextoy is remote controlled like one of our vibrating Strap-Ons, you must remove the plastic cover from the remote control before first use. This is to protect the motors of your vibrating Strap-On during travel.
When will I receive my order?
You will receive an email indicating the departure of your package from our warehouses.
A tracking number will be communicated to you and you will be able to follow the evolution of the delivery of your package.
The average delivery time for the US is between 3 to 5 days.
I made a mistake in my order, what can I do?
The best is to notify us as soon as possible by phone or email.
If your order has already been processed and shipped, simply follow the return procedure.
Are the packets identifiable when I receive them ?
No, again to preserve your privacy and confidentiality, there is no distinctive sign to identify the sender of your package. You can therefore have it received by a neighbour without fear.
On my bank statement, does the title Strap-on-me appear?
No, we respect your privacy and you order in complete confidentiality: your account statement will be marked STRAP ON ME US.
Are the payments on your site secure?
Your security is our priority. Your data is encrypted and therefore runs no risk of piracy: the SSL certificate is a guarantee of this, as well as the https mention of the page (the "s" appearing after http meaning "secure"). In addition, a padlock appears on your page, at the top or bottom of your last page, depending on the browser you are using, which indicates that you are browsing a secure site.
